Privacy Policy.

About This Privacy Policy

This Privacy Policy describes how Studio Flow & Systems ("Studio Flow & Systems", "we", "us" or "our") handles personal information collected through our websites, landing pages, forms, booking systems, digital resources, communications and services.

We provide business systems, digital infrastructure, websites, CRM implementation, automation, customer journey development, artificial intelligence solutions and related business services.

By interacting with our website or voluntarily providing personal information to us, you acknowledge that your information may be handled as described in this policy.

Information We May Collect

The information we collect depends on how you interact with Studio Flow & Systems.

This may include:

• Your first and last name.
• Your email address.
• Your telephone number.
• Your business name, website and social media information.
• Information about your business, services, systems, goals, challenges and operational requirements.
• Information submitted through contact forms, questionnaires, applications, surveys, booking forms or lead-generation forms.
• Appointment and consultation information.
• Communications you send to us through email, telephone, SMS, social media or other communication channels.
• Transaction-related information where you purchase a service from us.
• Technical information relating to your use of our websites, which may include device, browser, IP address, referral source and website interaction data.

How We Collect Information

We may collect personal information directly from you when you:

• Submit a form on one of our websites or landing pages.
• Download or request a resource, including the Business Backend Vision Map.
• Book a consultation, audit or other appointment.
• Purchase or enquire about our services.
• Communicate with us by email, telephone, SMS, social media or another channel.
• Participate in a consultation, discovery process or business systems audit.
• Subscribe or consent to receive relevant communications from us.

Certain technical information may also be collected automatically when you interact with our digital properties through cookies, analytics technologies or similar tools.

How We Use Your Information

We may use personal information for purposes including:

• Providing resources or information you have requested.
• Responding to enquiries and communicating with you.
• Managing consultations, appointments and bookings.
• Providing and improving our services.
• Understanding your business requirements and recommending appropriate systems or services.
• Managing customer and prospective customer relationships.
• Operating our CRM, pipelines, automation and customer journey systems.
• Processing transactions and administering purchased services.
• Sending service-related communications, appointment confirmations, reminders and requested information.
• Sending marketing or promotional communications where permitted and where you have provided any consent required for that communication.
• Measuring and improving our website, marketing, customer experience and business operations.
• Complying with legal, regulatory, accounting or administrative requirements.

Email, SMS & Other Communications

Where you request a resource, submit an enquiry, make a booking or become a customer, we may contact you with communications reasonably connected with that interaction.

These may include requested resource delivery, booking confirmations, appointment reminders, service-related updates and responses to your enquiries.

Where you separately consent to receive marketing communications, we may also send information about business systems, resources, services, offers and relevant updates.

Marketing consent is not required simply to request our Business Backend Vision Map or other resources where the relevant form provides a separate marketing choice.

You may unsubscribe from marketing emails using the unsubscribe function included in those communications. Where applicable, you may opt out of marketing SMS communications by replying STOP.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose or make information available to service providers and technology platforms that assist us in operating our business and delivering our services.

These may include providers supporting:

• Website and landing page hosting.
• Customer relationship management.
• Email and SMS communication.
• Appointment scheduling.
• Payment processing.
• Automation and integrations.
• Analytics and advertising measurement.
• Cloud storage and document management.
• Artificial intelligence and digital business tools where relevant to the service being provided.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our legal rights, users, customers or business.

Technology & Third-Party Providers

Studio Flow & Systems uses third-party technology platforms to operate parts of our digital infrastructure.

Depending on the interaction or service, this may include CRM systems, website technology, email and SMS infrastructure, appointment systems, payment processors, analytics tools, automation platforms and other software providers.

These providers may process information on our behalf according to their own technical, security and privacy practices.

Some providers may store or process information outside Australia. Where this occurs, privacy and data protection rules in another jurisdiction may apply to that processing.

Cookies, Analytics & Tracking

Our websites may use cookies and similar technologies to support website functionality, understand website usage and improve the performance of our marketing and digital experiences.

Information collected through these technologies may include browser type, device information, pages visited, approximate location derived from technical information, referral source and interactions with our website.

Where required, you may be presented with controls relating to optional cookies or tracking technologies.

You can also manage cookies through your browser settings, although disabling certain technologies may affect website functionality.

Storage & Security

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include the use of reputable technology providers, account access controls, authentication mechanisms and other administrative or technical safeguards.

However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure.

We retain information for as long as reasonably required for the purposes for which it was collected, our legitimate business requirements, record keeping or applicable legal obligations.

Access & Correction

If you believe personal information we hold about you is inaccurate, incomplete or out of date, you may contact us to request a correction.

You may also contact us to request access to personal information we hold about you, subject to any applicable legal exceptions.

We may need to verify your identity before providing access to, correcting or otherwise acting on personal information.

Your Marketing Choices

You can ask us to stop sending marketing communications at any time.

Marketing emails may include an unsubscribe mechanism. Marketing text messages may include instructions for opting out, such as replying STOP.

Opting out of marketing does not necessarily prevent us from sending non-marketing communications that are reasonably necessary to deliver a requested resource, administer a booking, provide a purchased service or communicate about an existing business relationship.

External Websites & Links

Our website, emails or digital resources may contain links to third-party websites, platforms or services.

Studio Flow & Systems is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy information provided by any third party you choose to interact with.

Changes to This Policy

We may update this Privacy Policy from time to time as our business, services, technology or legal requirements change.

The current version will be published on this page and may include an updated effective date.

We encourage you to review this policy periodically if you continue to interact with Studio Flow & Systems.

Contact Studio Flow & Systems

If you have a question about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, you can contact Studio Flow & Systems.